Exchange and Return Policy

  1. BUW provide a return and exchange within 14 days of purchase on all wigs and hair extensions that have not been opened, tampered with, has a missing label or worn. Receipt and original packaging must need. All items purchased at WHOLESALE PRICE or FINAL SALE DO NOT apply.
  1. All sales are FINAL once wigs or hair extensions are opened, colored, cut, washed, installed, ect. BUW has the rights to refuse returns or exchanges that do not meet policy requirements.
  1. You may contact us via email BUW team will respond within 24-72 hours.

How To Apply Return/Refund

  1. If you believe you have received defective or incorrect items, please report via e-mail within 14 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to are helpful in accelerating the return/refund process.
  1. Our customer service team will respond to you within 1 business day.
  1. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
  1. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day.


  1. Return items must be unused, undamaged, come with all original tags and their original packaging.
  1. Please return your package(s) via USPS PRIORITY MAIL and add a signature confirmed, as we are not responsible for loss of package or stolen packages. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.
  1. After shipping, please take photos of the shipping fee receipt, and with the tracking number, send them via email:
  1. We will contact you within 24 hours once your returned package is received and inspected.

Return Address: 614 South Wayside Dr. suite 301-B, Houston, TX 77011 USA

Recipient: Tao Li   

Phone Num:(832) 287-4913


  1. Refund will be processed within 24 hours once your returned package is received and inspected.
  1. Refund will be directly issued to your original payment account in 3-7 working days.
  1. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $12from your refund as shipping
  1. The $12 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.


  1. You can cancel/change your order before your order is packed in our warehouse.
  1. Please feel free to contact us at for any assistance. We will do our very best to help you and reply to all messages within 1 business day.  

BUW reserves the right(s) of final interpretation for all the policies here.

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