Return and Refund Policy

In an effect to manage the evolving impact of corona-virus on our communities, as of March 17, all US BUW Human Hair Factory temporarily stop our exchange and return policy.  All sale is FINAL once the order shipped.

If you have any questions after receiving the package, please e-mail us at info@buwus.com or dm us at fb@buwusinc. Our service team will get back to you within 24 hours.

The refund/exchange might be considered with the following conditions:
1. Items received within 15 days.
2. Items must be unused,undamaged and in good condition with the original packing.
3. We DO NOT accept items returned by buyer directly without communicate with us first.
4. Buyer are responsible for return shipping charges.

Quality problems (ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.

Notice:

1. Please check the items whether they are damaged or with the wrong sizebefore you open them.

2. Replace, return or refund is not available if the hairis not what you expect/wantwhen the product is the correct one that you have ordered.

Return/Refund Process

1. Please emailus to info@buwus.com (email should contains the details of your order number, your name, proof of the received package and reason.

2. After we approved the return/refund application, please send the item back with it’s original packing to the address we provided.

3. Drop off your package at your carrier.Please provide tracking number and website for tracking the logistic info after you return the parcel to us.

4. Once we receive the package and check, we will handle the refund to your account in accordance with the return conditions.


 

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